Backup central is down
Symptom
A CustomerBackupCentralDown alert is firing.
Observations
Here are the details on the alert:
Alert: CustomerBackupCentralDown
| Property | Value |
|---|---|
| Expression | up{app="backup-central"} == 0 |
| Delay | 1 hour |
| Labels | team |
Annotations:
summarydescriptiontenantcluster_idcluster_namepod
Solutions
This section provides solutions that should help resolve the issue in most cases.
Investigate why Backup central is down
Possible causes for the backup central not running:
- Metrics are not being collected from backup central: missing ServiceMonitor, misconfigured ServiceMonitor, metrics from cluster are not being collected
- Backup central is crashlooping / restarting
- Backup central is not installed